Terms & Conditions

Boumos – Terms & Conditions (English Version)

(Last updated: 20 July 2026)

1. Introduction

These Terms & Conditions (“Terms”) govern the use of Boumos services, including the website, mobile application, delivery platform, and all related products operated by Tunen SARL (“Boumos”, “we”, “our”, “us”). By accessing or using Boumos, you agree to these Terms.

2. Definitions

  • User — any person creating an account or placing an order.

  • Boumos Platform — website, mobile app, APIs, and delivery system.

  • Partner Restaurants — third‑party vendors offering meals through Boumos.

  • Delivery Partners — couriers delivering orders.

  • Order — any purchase made through Boumos.

3. Eligibility

To use Boumos, you must:

  • Be at least 16 years old

  • Provide accurate registration information

  • Have legal capacity to enter into contracts

4. User Account

Users must maintain the confidentiality of their login credentials. Boumos may suspend or terminate accounts for violations of these Terms.

5. Orders & Payments

  • Orders placed through Boumos constitute a binding purchase.

  • Prices, fees, and delivery charges are displayed before checkout.

  • Payments are processed securely through third‑party providers; Boumos does not store full card details.

  • Boumos may refuse or cancel orders in cases of fraud, unavailability, or operational issues.

6. Delivery

Boumos aims to deliver orders within estimated timeframes but does not guarantee exact delivery times. Users must provide accurate delivery addresses. Risk of loss transfers to the user upon delivery.

7. Partner Restaurants

Boumos acts as an intermediary between users and partner restaurants. Restaurants are responsible for food preparation, quality, and compliance with health regulations.

8. User Responsibilities

Users agree not to:

  • Misuse the platform

  • Engage in fraudulent activity

  • Harass staff, couriers, or partners

  • Attempt unauthorized access to Boumos systems

9. Refunds & Cancellations

Refunds are handled according to Boumos’ Refund Policy. Boumos may issue refunds for:

  • Missing items

  • Incorrect orders

  • Failed delivery Refund eligibility is determined case‑by‑case.

10. Promotions & Loyalty Programs

Boumos may offer discounts, coupons, or loyalty rewards. Boumos reserves the right to modify or cancel promotions at any time.

11. Communications

By using Boumos, you consent to receiving operational messages (order updates, delivery notifications) via WhatsApp, SMS, or email. Marketing communications require explicit consent.

12. Intellectual Property

All Boumos content, branding, logos, and software are protected by intellectual property laws. Users may not copy, distribute, or modify Boumos materials.

13. Limitation of Liability

Boumos is not liable for:

  • Delays caused by traffic, weather, or partner restaurants

  • Food quality issues attributable to restaurants

  • Damages resulting from misuse of the platform Boumos’ total liability is limited to the amount paid for the order.

14. Termination

Boumos may suspend or terminate accounts for violations of these Terms or for security reasons.

15. Changes to Terms

Boumos may update these Terms at any time. Changes will be posted with a new “Last updated” date.

16. Governing Law

These Terms are governed by the laws of Cameroon.

17. Contact

TUNEN Sarl

Douala, Cameroon

Email: contact@TUNEN.africa