Privacy Policy

Boumos Privacy Policy (English Version)

(Last updated: 20 July 2026)

1. Introduction

Boumos (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our services, including our website, mobile application, delivery platform, and customer support channels.

By using Boumos services, you agree to the practices described in this Privacy Policy.

2. Data We Collect

We collect the following categories of data:

  • Personal Identification Data — name, phone number, email address, delivery address.

  • Account Information — login credentials, order history, preferences.

  • Payment Information — processed securely through third‑party payment providers; Boumos does not store full card details.

  • Location Data — for delivery, order tracking, and service optimization.

  • Device & Technical Data — IP address, browser type, app version, cookies.

  • Communication Data — WhatsApp Cloud API messages, SMS, email interactions.

3. How We Use Your Data

We use your data to:

  • Provide and manage Boumos delivery services

  • Process orders and payments

  • Communicate order updates (including WhatsApp notifications)

  • Improve user experience and platform performance

  • Ensure security, fraud prevention, and legal compliance

  • Personalize recommendations and promotions

4. Legal Basis for Processing

We process personal data based on:

  • Performance of a contract (order processing)

  • Legitimate interest (service improvement, fraud prevention)

  • User consent (marketing communications, cookies)

  • Legal obligations (tax, accounting, regulatory compliance)

5. Data Sharing

We may share your data with:

  • Delivery partners and couriers

  • Payment processors

  • Technical service providers (hosting, analytics, WhatsApp Cloud API)

  • Legal authorities when required by law

We never sell personal data.

6. Data Storage & Security

We implement industry‑standard security measures to protect your data, including encryption, access control, and secure servers. Data may be stored in Cameroon or abroad, depending on our service providers.

7. User Rights

You have the right to:

  • Access your personal data

  • Correct or update your information

  • Request deletion of your data

  • Withdraw consent for marketing

  • Request data portability

  • File a complaint with a data protection authority

Requests can be sent to: contact@boumos.com

8. Cookies & Tracking Technologies

Boumos uses cookies to improve navigation, remember preferences, and analyze usage. You can manage cookie settings in your browser.

9. Children’s Privacy

Boumos does not knowingly collect data from children under 16.

10. Changes to This Policy

We may update this Privacy Policy. Changes will be posted with a new “Last updated” date.

11. Contact Information

TUNEN

Douala, Cameroon

Email: contact@tunen.africa